At Mindful Microdosing, we are committed to ensuring the satisfaction of our customers. Our refund policy complies with the Consumer Protection Act (CPA) of South Africa. Please take a moment to review the terms and conditions outlined below:
1. Eligibility for Returns
We accept returns for natural health products under the following conditions:
- The product is unused, unopened, and in its original packaging.
- The return request is made within 7 days of receiving the product.
- Proof of purchase (receipt or order number) is provided.
- Due to the nature of our products, we cannot accept returns of opened or used items unless they are defective.
2. Defective or Damaged Products
If you receive a defective or damaged product, please notify us within 48 hours of receiving your order. You will be eligible for a full refund or exchange. We may request photos of the damage for verification purposes.
3. Non-Returnable Products
Certain products are exempt from being returned:
- Any product that has been opened or used.
- Products on sale or clearance.
- Perishable goods and items that cannot be resold due to health and safety regulations.
4. Refunds
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days, and a credit will be applied to your original method of payment.
5. Shipping Costs
Shipping costs for returning an item are the responsibility of the customer unless the product is defective or damaged. Refunds do not include original shipping charges.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, contact us at [your email or phone number].
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account, then contact your credit card company. If the issue persists, please contact us for further assistance.