Effective Date: 27 July 2026
At Mindful Microdosing (Pty) Ltd, we are committed to providing quality products and excellent customer service. This Returns and Refunds Policy is intended to comply with the Consumer Protection Act 68 of 2008 (CPA) and outlines your rights and our procedures regarding returns, exchanges, and refunds.
If you have any questions, please contact us before returning any product.
Mindful Microdosing (Pty) Ltd
Email:
info@mindfulmicrodosing.co.za
Telephone:
072 652 5105
1. Change of Mind Returns
If you change your mind after receiving your order, we may accept a return at our discretion provided that:
- the request is made within 7 calendar days of delivery;
- the product is unused and unopened;
- the product remains in its original packaging;
- the product is in a resalable condition;
- proof of purchase is provided.
For hygiene, safety and quality assurance reasons, we cannot accept returns of products that have been opened, used, tampered with or damaged after delivery unless they are defective as provided for under the Consumer Protection Act.
Please note that original delivery charges are non-refundable.
2. Defective or Unsafe Products
Your rights under the Consumer Protection Act are not affected by this policy.
If a product is defective, unsafe, or fails to meet the quality standards reasonably expected, you may be entitled to the remedies provided under Section 56 of the Consumer Protection Act.
Where applicable, products may be repaired, replaced or refunded after assessment.
We may request photographs, batch numbers or the return of the product to assist in investigating the issue.
3. Products Damaged During Delivery
If your parcel arrives damaged, incomplete or appears to have been tampered with, please notify us within 48 hours of receiving your order.
Please include:
- your order number;
- photographs of the packaging;
- photographs of the product;
- a description of the damage.
Once verified, we will arrange an appropriate remedy, which may include replacement or refund.
4. Incorrect Products Received
If we accidentally send the wrong product, please notify us within 7 days of delivery.
Once confirmed, we will arrange collection (where applicable) and send the correct product or issue a refund.
There will be no additional shipping charge to you where the error was ours.
5. Products That Cannot Be Returned
Unless required by law, we cannot accept returns of:
- products that have been opened or used;
- products that have been tampered with;
- products damaged through misuse or improper storage;
- products without proof of purchase;
- products returned without prior communication where required;
- products purchased as clearance or discontinued items where clearly indicated.
Nothing in this section limits your statutory rights in respect of defective goods under the Consumer Protection Act.
6. Return Procedure
Before returning any product, please contact us at:
Please include:
- your full name;
- order number;
- reason for the return;
- photographs where applicable.
We will provide instructions for returning the product where necessary.
Products should not be returned without first contacting us.
7. Refunds
Once your returned product has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed using the original payment method wherever reasonably possible.
Please allow up to 14 business days for the refund to be processed. Depending on your financial institution, it may take additional time before the funds appear in your account.
8. Exchanges
Where appropriate, we may exchange a product rather than issue a refund.
Exchanges are generally offered where:
- a product is damaged;
- a manufacturing defect exists;
- the incorrect product was supplied.
Replacement products are subject to stock availability.
9. Return Shipping Costs
Where a return results from:
- an incorrect product supplied by us;
- a defective product;
- a product damaged during delivery;
Mindful Microdosing will cover the reasonable cost of return shipping.
Where a customer returns a product due to a change of mind, the customer is responsible for all return shipping costs.
Original delivery charges are not refundable unless required by law.
10. Order Cancellations
Orders may be cancelled before dispatch.
If an order has already been packed or shipped, cancellation may no longer be possible, and the return process outlined in this policy will apply.
Where a refund is due following cancellation, it will be processed using the original payment method.
11. Natural Products
Many of our products contain natural ingredients.
Natural colour, texture, aroma and appearance may vary slightly between production batches. These natural variations do not constitute defects.
Customers should carefully read all product labels, ingredients, directions and warnings before use.
12. Consumer Rights
Nothing contained in this Returns and Refunds Policy excludes, limits or replaces any rights that consumers have under the Consumer Protection Act or any other applicable South African legislation.
Where this policy conflicts with mandatory provisions of South African law, the applicable legislation shall prevail.
Contact Us
If you require assistance regarding a return, refund or exchange, please contact us.
Mindful Microdosing (Pty) Ltd
Email:
info@mindfulmicrodosing.co.za
Telephone:
072 652 5105
Physical Address:
547 26th Avenue
Villieria
Pretoria
0186
South Africa